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Frequently Asked Questions
Getting Started
> Where should I start if I am a complete beginner?
> Do I need to know hiragana and katakana first?
> Which JLPT level should I choose?
> Can I change levels later?
> Is there a placement test?
Learning & Lessons
> What do lessons include?
> How long are daily lessons?
> Do you teach radicals and mnemonics?
> Can I skip ahead in the course?
> Can I print lessons?
Reviews & Spaced Repetition
> How does the review system work?
> What happens if I miss a day?
> Why do I see the same kanji again?
> Can I reset my progress?
Progress & JLPT Levels
> How long does each JLPT level take?
> Will this help me pass the JLPT exam?
> How is my progress tracked?
> Can I study multiple levels at once?
Pricing & Billing
> Is there a free version or trial?
> What is included in the paid plans?
> How do I cancel my subscription?
> Will I be charged automatically?
> Do you offer refunds?
Account & Technical Support
> Can I use the platform on multiple devices?
> I forgot my password. What should I do?
> Do you have a mobile app?
> How can I contact support?
> Do I need to install anything?
> Does this work offline
> Can I import/export progress?
Content & Usage
> Does this teach grammar as well?
> Is this enough to become fluent in Japanese?
> Are example words and context included?
> Is this suitable for children?

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